Remote assistance

Continuous contact with the client to offer the best support

This remote assistance provides a value-added service to respond to press or line technical problems.

Solving problems remotely reduces troubleshooting times by avoiding technician travel time and associated costs, thus avoiding press downtime and downtime.

When the customer allows Loire Gestamp to connect remotely, our experts connect to the controller to solve the problem or take further action.

For any unplanned downtime, customers have online technical support with Loire's technical assistance. We also offer annual monitoring and hotline packages that ensure that the status of the lines is monitored.

Benefits